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GENERAL INSTRUCTIONS AND TERMS OF SALES

General Terms of Sales

All the prices in this website are to be considered VAT INCLUDED.

Further information about payment or product availability will be communicated through e-mail or phone.

Italy related shipments

Payment methods:

  • Credit card: Visa, Mastercard, PostePay, Visa Electron.
  • PayPal.
  • Wire transfer on our PostePay.
  • Wire Transfer in advance.
  • Instalment Payment "Consel a Rate in Rete".
  • Regular Postal order in advance.

Shipping:

  • Shipment to Italy handled by SDA.
  • Delivery between 24 and 48 hours after payment reception.
  • Delivery to islands in 72 hours after payment reception.
  • ITALY: Free delivery over 139€. EUROPE AREA 1: free shipping up to 199€. EUROPE AREA 2 & SWITZERLAND: free shipping up to 299€. (European Areas)
  • Additional insurance cost of 3€ for orders under 300€.
  • Additional insurance cost of 6€ for orders over 300€.

Customs taxes for all orders from non-European countries are to be charged to the recipient. Lucky Music Network S.r.l. doesn't control customs duties that may vary from one country to another, please contact your local Customs to check for import costs.
For any information contact us at: info@luckymusic.com

Rest of the world

  • Lucky Music Network S.r.l. sell all over the world with payment by wire transfer or PayPal.
  • We ship with SDA/TNT all over Europe and in major cities outside the EU.
  • The recipient of an international shipment may be subject to import duties which are levied once a shipment reaches your country; please contact your local Customs to check for import costs.
  • For further information contact us at: info@luckymusic.com

Right of Withdrawal

Application of D. Lgs. 50/92 e del D. Lgs. 206/05

Beneficiaries

The natural person, in other words the consumer, has the right to withdraw the product/s within 14 working days after receiving the shipment using a registered letter with acknowledgment of receipt in order to get a refund of the same amount paid.
Are to be considered not refundable:

  • customized products;
  • audiovisual products or sealed softwares opened by the customer;
  • magazines and papers.

After receiving the communication of withdrawal both parts are free from their obligations deriving from the contract or the contractual offer.

Returns policy

All products can be returned if:

  • The goods are intact.
  • The goods are sent back in their original packaging.
  • The shipment is carriage paid and not cash on delivery.
  • The bill of lading is inside the package (follow this link to get back to your order history and print one)

To agree on the terms of the return please call our customer service at this number: +39 02 839 5060 or write an e-mail at this account: orders@luckymusic.com

Ship to this address: Lucky Music Network srl,Via Carlo D'Adda, 29, 20143 - Milano, Italy

In order to get a total or partial refund, shipping cost excluded, you will have to communicate us your bank code.

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