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How long is the warranty on your products?
The warranty is 2 years for new products and 1 year for used products; it is necessary to keep the receipt. For those who need an invoice, the warranty is 1 year for new products and 6 months for used products. The warranty can be extended by 2 years by purchasing the appropriate voucher, find out how it works here: Warranty Extension
Is it possible to return a purchase?
The right of withdrawal is only applicable for online purchases, not for in-store purchases. Read the mode and conditions: Instructions and conditions of sale
What payment methods do you accept?
We accept Credit Card (Visa, Mastercard, PostePay, Visa Electron), PayPal, Satispay, Bank Transfer in advance, Reload on our Postepay, Cash on Delivery, and Installment Payment with Findomestic.
Can I know the availability of your product?
Products with the word "available" are ready for delivery, both in store and online.
Products with the word "available in n days" are not physically in the store, but in another warehouse. Delivery times are as indicated.
Products with the word "unavailable" are not present in either the store or online. You can write an email to info@luckymusic.com to verify if it is possible to place an order and know the costs and arrival times.
Do you buy or sell used products?
Yes, we buy and sell used instruments.
Find out how to sell your used item at this link: Sell your used
If you want to buy used products, you can find them all at this link: Used products
Is it possible to buy a gift card?
Of course! You can spend it both in store and on our website, and you can find it at this link: Gift Card